Digital support for victims of domestic violence: Sophia chatbot launched in the Republic of Moldova
Six out of ten women experience domestic violence. In the Republic of Moldova, more than half of women encounter violence at some point in their lives. While the number of reported cases has risen in recent years, the actual figure is believed to be much higher, as many incidents go unreported due to significant barriers to seeking help. Sophia Chat Bot was launched to support individuals facing this issue in our country. This digital tool assists victims of abuse in understanding their options, evaluating their rights, and collecting potential evidence anonymously and securely, regardless of their location.
Sophia is a chatbot that speaks 23 languages, including Romanian, and is accessible 24/7 from both computers and mobile phones.
“In this chat, you simply state the problem you are facing, for example, 'I am in danger, I need help,' and Sophia will immediately ask for your location. It guides you to the nearest shelter or service, including police stations,” explains Sorin Mereacre, director of the East-European Foundation.
The application also provides a secure digital space for storing photo or video evidence that can later be used by the police or in court.
“It includes a safe that only the concerned person can access. This is a significant advantage because it cannot be accessed by a husband, partner, or family member who might damage the data or discourage the woman from seeking help,” emphasizes Neli Lelenco, deputy director of the National Agency for the Prevention and Combating of Violence Against Women and Domestic Violence (ANPCV).
Women like this initiative, particularly because many acts of domestic violence go unreported as victims often feel unsure of whom to approach for help.
“Domestic violence is a topic not often discussed, and women frequently feel ashamed to turn to relatives, acquaintances, close friends, or even psychologists. However, with the confidentiality offered by the chatbot, they can receive support and guidance in solving their issues.”.
“There are many people who are abused by men and are confined in villages, unwilling to speak out. They don’t want their mother or sister to know about their situation, and they endure suffering in silence, often only revealing their plight when physical signs of abuse become apparent.”.
“Older generations like us may not be fully aware, but we want to learn and understand. In the past, when there were no telephones or access to information.”.
“In general, I would not allow someone to harm me; I would rather defend myself. Yes, aggression must be eliminated”.
The Sophia chatbot was first launched in Switzerland four years ago and has been accessed by over 40,000 users from various countries. In the Republic of Moldova, Sophia was introduced by the Spring ACT Association and the East European Foundation, supported financially by Sweden and Switzerland. The project's total cost is 60,000 euros.
